Frequently Asked Questions (FAQ)

Welcome to Our Candidate FAQ Section!

Here, you’ll find answers to the most frequently asked questions by candidates. Simply click the buttons below to explore the topics.

If you can’t find the information you’re looking for, feel free to contact us — we’re here to help!

Holiday

Pay

General

Common Holiday FAQ's

How is Holiday Pay Accrued?

Holiday pay is accrued as hours are worked. For each hour worked you will accrue 12.07% in holiday time (just over 7 minutes).

How many days do I get a year?

Standard holiday entitlement is 28 days including bank holidays per year. This will be less if you work less than full time hours or for less than a full year.

How do I find out how much holiday I have?

Please email [email protected]

Where do I get a holiday form from?

You can get them right here: Holiday Form

Where do I send a holiday form?

Please email all completed holiday forms to [email protected] prior to taking the holiday.

When does the holiday year run?

1^st October to 30^th September each year

I work 8-hour days, why isn't it 8 paid hours? (or however many)

Holiday pay is calculated as the average number of hours worked and average pay rate paid for the last 52 weeks (or less if not worked 52 weeks).

If you work 8 hours per day, 5 days per week for 52 weeks you would be paid 8 hours holiday per day.

If you work varied hours, i.e 30 hours week one, 40 hours week two and 16 week three, this will average to 5.7 hours holiday pay per day to be paid.

Do I need to request the holiday with the company I am at first?

We recommend confirming your holiday request with the company you're assigned to first. Once the request has been approved, you can submit your form to: [email protected] prior to taking the holiday.

Common Payslip FAQ's

Where can I view my payslips?

You can view them on the Prime Appointments Portal.

When are my payslips available to view on the portal?

Your payslip can be viewed on the following Thursday after the week you have worked, with payment going in to your nominated bank account on the Friday.

How much does Prime pay per hour?

The hourly rate for each assignment will depend on the specific client and will always meet or exceed the current National Minimum Wage or National Living Wage. Your pay will be based on the total hours you work during the assignment with tax, National insurance and Pension contributions deducted where applicable. Your pay rate will be confirmed when your assignment is arranged.

What day of the week will I get paid?

Our standard payday is Friday. The timing of when your payment appears in your bank account may vary depending on your bank's processing times.

General FAQ's

How do I register with Prime?

You can register with Prime Appointments for free today.

Just click here to start your registration

How do I apply for a job with Prime?

You can find all of our available jobs in our job search here once you find one you'd like to apply for simply click apply now and follow the application process.

What job divisions do you cover?

At Prime Appointments we have 6 main divisions that we supply. These are:

Do you offer Permanent or Temporary Jobs?

At Prime Appointments, we offer both permanent and temporary job opportunities across Essex and Suffolk to match our candidates' preferred working styles. Temporary roles provide flexibility and often come with the chance to transition into a permanent position. For those seeking career advancement, our permanent positions are ideal for taking the next step in your professional journey.

How I get in contact with your offices?

To get in touch with our offices you can simply go to the contact us page or give our branches a call:

Witham, Essex - 01376 502999

Bury St Edmunds, Suffolk - 01284 413456

How is my personal data stored?

We are dedicated to safeguarding your privacy. For more details on how we ensure compliance, please review our Privacy Policy and Privacy Statement included in our compliance page.