Customer Service Advisor
Customer Service Advisor
Job Description & Responsibilities
The core duties of a Customer Service Advisor include managing customer queries and resolving problems. Other common responsibilities include:
- Building relationships and fostering customer loyalty
- Assisting customers with decisions leading to purchasing
- Handling administrative tasks such as payment processing
Customer Service Advisor FAQ's
What Skills & Experience Do I Need?
There isn’t any formal requirement to be a customer Service Advisor, essential skills include listening and responding appropriately to solve problems. Empathy is also needed to understand other people’s feelings as some customers will be frustrated or upset. Other skills include:
- Ability to multitask
- Problem solving abilities
- Efficient time management
- Keen attention to detail
What's the Average Salary for a Customer Service Advisor?
The average salary for a Customer Service Advisor is between £24,000 - £26,000, although the figure can fluctuate depending on location and experience. It can also change based on working unsociable hours like night shifts.
Customer Service Advisors are needed by companies up and down the country and are constantly in demand.
Office Recruitment
Temporary Recruitment