Witham Office

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Bury St Edmunds Office

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Customer Service Advisor

A Customer Service Advisor is counted on by people to provide support and answers to questions concerning the products or services the company provides. It is also the Customer Service Advisor's job to listen to any complaints about the business and log the complaints if they can’t help the person directly.
Customer Service Advisor working at a table on a laptop

Customer Service Advisor

Job Description & Responsibilities

The core duties of a Customer Service Advisor include managing customer queries and resolving problems. Other common responsibilities include:

  • Building relationships and fostering customer loyalty
  • Assisting customers with decisions leading to purchasing
  • Handling administrative tasks such as payment processing
Our Latest Commercial Opportunities

Key Account Support

£25,000 - £28,000 p/a

Contract

Coggeshall, Essex

A client of ours in the Coggeshall area (Little Tey) are recruiting an Internal Sales & Key Account Support to join their team. This is a full-time 12-month maternity FTC position working Monday - Friday 8.00am - 5.00pm and paying between £25,000 - £28,000 per annum depending on experience.

Date: 23rd April 2025

Job ref: KH91607_1745407655

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Buyer

£30,000 - £36,000 p/a

Contract

Chelmsford, Essex

Production Buyer

Date: 22nd April 2025

Job ref: LAS000150425_1745335416

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Office Apprentice

£7.55 p/h

Permanent

Kelvedon, Essex

A client of ours in the Kelvedon (Feering) area are recruiting an Office Apprentice to join their team. This is a full-time permanent position working 35 hours per week Monday - Friday (8:00am - 4:00pm, 8:30am - 4:30pm or 9:00pm - 5:00pm) and paying £7.55 per hour.

Date: 22nd April 2025

Job ref: KH94172_1745330386

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Purchasing Administrator

£26,000 p/a

Permanent

Basildon, Essex

Purchasing Administrator

Date: 22nd April 2025

Job ref: KH93845_1745329677

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Property Sourcer

£24,000 p/a

Permanent

Colchester, Essex

Property Sourcer - Property Industry - £24,000 per annum (OTE: £50,000) -- Colchester - 9:00am - 5:30pm

Date: 22nd April 2025

Job ref: CE94168_1745327916

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Customer Service Advisor FAQ's

What Skills & Experience Do I Need?

There isn’t any formal requirement to be a customer Service Advisor, essential skills include listening and responding appropriately to solve problems. Empathy is also needed to understand other people’s feelings as some customers will be frustrated or upset. Other skills include:

  • Ability to multitask
  • Problem solving abilities
  • Efficient time management
  • Keen attention to detail

What's the Average Salary for a Customer Service Advisor?

The average salary for a Customer Service Advisor is between £24,000 - £26,000, although the figure can fluctuate depending on location and experience. It can also change based on working unsociable hours like night shifts.

Customer Service Advisors are needed by companies up and down the country and are constantly in demand.

Customer Service Advisor FA Qs
A woman working at a computer in an open-plan office and using a phone

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