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Customer Service Advisor

A Customer Service Advisor is counted on by people to provide support and answers to questions concerning the products or services the company provides. It is also the Customer Service Advisor's job to listen to any complaints about the business and log the complaints if they can’t help the person directly.
Customer Service Advisor working at a table on a laptop

Customer Service Advisor

Job Description & Responsibilities

The core duties of a Customer Service Advisor include managing customer queries and resolving problems. Other common responsibilities include:

  • Building relationships and fostering customer loyalty
  • Assisting customers with decisions leading to purchasing
  • Handling administrative tasks such as payment processing
Our Latest Commercial Opportunities

Production Coordinator

Negotiable

Permanent

Basildon, Essex

A client of ours in the Basildon (Laindon) area are recruiting a Production Coordinator to join their team. This is a full-time permanent position working 37.5 hours Monday - Friday and paying a negotiable salary depending on experience.

Date: 16th September 2024

Job ref: KH93060_1726483797

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Receptionist

£11.44 p/h

Temporary

Chelmsford, Essex

Receptionist cover required for a client of ours in the Wickham Bishops area.

Date: 15th September 2024

Job ref: LAS000130824_1726408812

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Digital Content Creator

£15.00 - £16.39 p/h

Temporary

Stowmarket, Suffolk

A Manufacturing client of ours in Stowmarket requires a Part-Time Digital Content Creator to join their company ASAP! A maternity cover position working 2.5 days per week (days and times to be discussed) paying £15.00 - £16.40 per hour (£28,000 - £32,000 pro rata) depending on experience.

Date: 15th September 2024

Job ref: 93020_1726405203

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Sales Administrator

£28,000 p/a

Permanent

Colchester, Essex

A manufacturing and production client of ours in the Colchester area are recruiting a Sales Administrator to join their team. This is a full-time position working Monday - Thursday 8.00am - 5.00pm and Friday 8.00am - 1.00pm. Paying £28,000 per annum depending on experience. This company are happy...

Date: 13th September 2024

Job ref: KH93057_1726238612

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Sales and Marketing Administrator

£26,000 - £29,000 p/a

Permanent

Witham, Essex

A client of ours in the Witham area are recruiting an Sales and Marketing Administrator to join their team. This is a full-time permanent position working a 36-hour week Monday - Friday (hours listed below) and paying £26,000 - £29,000 per annum depending on experience.

Date: 13th September 2024

Job ref: KH92984_1726222693

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Customer Service Advisor FAQ's

What Skills & Experience Do I Need?

There isn’t any formal requirement to be a customer Service Advisor, essential skills include listening and responding appropriately to solve problems. Empathy is also needed to understand other people’s feelings as some customers will be frustrated or upset. Other skills include:

  • Ability to multitask
  • Problem solving abilities
  • Efficient time management
  • Keen attention to detail

What's the Average Salary for a Customer Service Advisor?

The average salary for a Customer Service Advisor is between £24,000 - £26,000, although the figure can fluctuate depending on location and experience. It can also change based on working unsociable hours like night shifts.

Customer Service Advisors are needed by companies up and down the country and are constantly in demand.

Customer Service Advisor FA Qs
A woman working at a computer in an open-plan office and using a phone

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