Witham Office 01376 502999

Bury St Edmunds Office 01284 413456

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Witham Office

01376 502999

Bury St Edmunds Office

01284 413456

Customer Service Advisor

A Customer Service Advisor is counted on by people to provide support and answers to questions concerning the products or services the company provides. It is also the Customer Service Advisor's job to listen to any complaints about the business and log the complaints if they can’t help the person directly.

Customer Service Advisor

Job Description & Responsibilities

The core duties of a Customer Service Advisor include managing customer queries and resolving problems. Other common responsibilities include:

Building relationships and fostering customer loyalty
Assisting customers with decisions leading to purchasing
Handling administrative tasks such as payment processing

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Our Latest Commercial Opportunities

Transport Coordinator

£28,000 - £33,000 p/a

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Ipswich, Suffolk

Transport Coordinator

Date: 20th February 2025

Job ref: KH93747_1740051987

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Key Account Manager

£12.80 - £13.80 p/h

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Chelmsford, Essex

A Distribution company in Chelmsford are recruiting a Key Account Manager to join their team ASAP!

Date: 20th February 2025

Job ref: LAS000200225_1740050250

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Import Operations Administrator

£30,000 - £32,000 p/a

Permanent

Basildon, Essex

A client of ours in the Basildon area are recruiting an Import Operations Administrator (Air & Ocean) to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.30pm and paying £30,000 - £32,000 per annum depending on experience.

Date: 18th February 2025

Job ref: AF93541_1739873176

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Key Account Manager

£25,000 - £30,000 p/a

Permanent

Kelvedon, Essex

Key Account Manager - Property Industry - Up to £30,000 per annum - Kelvedon area - 9:00am - 5:00pm

Date: 18th February 2025

Job ref: CEKAM123_1739872219

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Production Coordinator

£27,500 p/a

Permanent

Maldon, Essex

A client of ours near Goldhanger, Maldon are recruiting a Production Coordinator Administrator to join their team. This is a full-time permanent position working Monday - Friday 6.30am - 2.30pm and paying up to £27,500 per annum depending on experience.

Date: 17th February 2025

Job ref: 93719_1739787680

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Customer Service Advisor FAQ's

What Skills & Experience Do I Need?

There isn’t any formal requirement to be a customer Service Advisor, essential skills include listening and responding appropriately to solve problems. Empathy is also needed to understand other people’s feelings as some customers will be frustrated or upset. Other skills include:

Ability to multitask
Problem solving abilities
Efficient time management
Keen attention to detail

What's the Average Salary for a Customer Service Advisor?

The average salary for a Customer Service Advisor is between £24,000 - £26,000, although the figure can fluctuate depending on location and experience. It can also change based on working unsociable hours like night shifts.

Customer Service Advisors are needed by companies up and down the country and are constantly in demand.

Office Recruitment

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Temporary Recruitment

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