Customer Service Administrator
£28,000 per annum
23 days holiday + birthday off!
Employee assistance programmes

A client of ours in the Chelmsford area are recruiting a Customer Service Administrator / Sales Support Assistant to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.30pm and paying £26,000 - £28,000 per annum depending on experience.

Liaising with customers and suppliers on a daily basis via the telephone and ticketing systems you will be a key member of the sales support team as you ensure the customers are kept informed of their order status and the team are able to provide accurate information to all enquiries.

Key Duties include but are not limited to:

• Qualify incoming customer calls to understand their needs
• Handle supplier calls and escalate issues as needed
• Create opportunities from calls/emails and provide quotes
• Follow up on quotes and sales orders daily
• Process online orders, upsell, and switch sell when appropriate
• Manage inbound tickets via Zendesk within response time targets
• Maintain inboxes and adhere to SLAs
• Build customer and supplier relationships
• Update customer details on the system

Skills and Experience required to be considered for this Customer Service Administrator position:

• Experience in using Zendesk desirable
• Excellent communication skills
• Previous Call Centre and Customer Service experience
• Strong IT skills
• Happy to work to team targets with ambition

Great Benefits to working for this company include:

• Free on-site parking
• Regular company social event
• Agile working
• Employee assistance programmes, cycle to work and more
• Holiday: 23 days per year + bank holidays + birthday off

If you feel like you meet the above criteria & would like to be considered for this Customer Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs