A manufacturing and production client of ours in the Witham area is recruiting a Customer Service Administrator to join their growing team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm and paying up to £25,000 per annum depending on relevant skills & experience.

This company is committed to delivering exceptional customer experiences and are seeking passionate individuals to join their customer service team.

Key Duties include but are not limited to:

• Respond promptly to customer inquiries via phone and email.
• Provide accurate information and guidance to customers regarding products or services.
• Resolve customer issues and complaints with tact and diplomacy, aiming for first-call resolution whenever possible.
• Document all customer interactions and transactions accurately in the CRM system.
• Collaborate with other team members and departments to ensure timely resolution of customer issues.
• Identify opportunities for process improvements and share feedback with the team.

Skills and Experience required to be considered for this Customer Service Administrator position:

• Previous experience in customer service.
• Excellent communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and professional under pressure.
• Proficiency in using CRM software and other customer service tools.
• Flexibility to work in a fast-paced environment and adapt to changing priorities.

Great Benefits to working for this company include:

• Opportunities for professional development and career advancement.
• Friendly and supportive work environment with a diverse team.
• Training and ongoing support
• Free parking

If you feel like you meet the above criteria & would like to be considered for this Customer Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs