IT Support Team Lead - £45,000 per annum - Ipswich - Hybrid working - Bonus - Excellent benefits

A building and construction client of ours in the Ipswich area are recruiting an IT Support Team Lead to join their team. This is a full-time permanent position working Monday - Friday 9.00am - 5.00pm and paying £40,000 - £45,000 per annum depending on experience. Hybrid working is available after a successful probation, working 3 days in the office and 2 days from home.

Key Duties include but are not limited to:

• Lead and mentor the IT support team, handling daily operations and escalated issues
• Lead, manage and coordinate internal IT projects
• Deliver high-quality, user-centric customer service and maintain support standards. Identify areas for process improvement and collaborate with other team members.
• Oversee documentation, training, and team performance metrics.
• Develop and maintain internal IT procedures and standards
• Monitor and develop IT service levels
• Interface across the business to develop continuous improvement strategy
• Contribute and influence the IT strategy
• Deliver third-hand IT support, handling escalated calls
• Deliver value from partnership with technology suppliers
• Support the development of continuity plans
• Ensure our systems and business data secure and have the appropriate back- up solutions
• Research new technologies and proactively make product selection recommendations
• Oversee contract and license management for the IT systems, users and software
• Take ownership of the Microsoft Office 365

Skills and Experience required to be considered for this IT Support Team Lead position:

• Awareness of IT operating standards and frameworks focused on cyber security standards and practises (for example Cyber Essentials/plus, ISO27001)
• Extensive technical knowledge of Microsoft 365, Azure Active Directory, ideally supported with relevant certifications
• Technical knowledge and configuration knowledge of Windows Server stack
• Strong knowledge of cloud solutions, with a real focus on Microsoft Azure
• Excellent communication skills
• Leadership abilities
• Strong background in IT support

Great Benefits to working for this company include:

• Bonus (OTE Circa £50,000 per annum)
• Life Assurance
• Income Protection Insurance (after 6months)
• Healthcare (after completion of probation)
• Pension Scheme
• 20 days annual leave increasing to 25 days after 1 year.
• Training and development
• Wellness programme

If you feel like you meet the above criteria & would like to be considered for this IT Support Team Lead position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs