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Job Details
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Katie Holmes

Manager

Warranty Analyst

£30,000 - £35,000 p/a

Permanent

Ipswich, Suffolk

A Manufacturing and Production client of ours in the Ipswich area are recruiting a Warranty Analyst to join their team. This is a full-time permanent position working Monday - Thursday 8.15am - 5.00pm and Friday 8:15am - 4:45pm with every other Friday off. Paying between £30,000 - £35,000 per annum depending on experience.

Reporting to the Customer Experience Manager, key duties include but are not limited to:

  • Reviewing and processing warranty claims consulting with service/engineering departments as necessary
  • Preparing and reporting the departments KPI's through scheduled data extracts
  • Using data analytics as the basis for business change; presenting evidence-based recommendations for improvements to design & manufacture of our products
  • Managing the warranty returns process, including communications with dealers and suppliers about product returning for investigation
  • Managing warranty registrations, ensuring appropriate documentation is stored to validate warranty periods
  • Auditing & training our dealer partners (local and abroad) on warranty processes to minimise the negative impact of vehicle faults to our customers.
  • Supervising warranty interns during their annual placement
  • Taking on specific projects as requested & other duties as required in the daily running of the customer care department.


Skills and Experience required to be considered for this Warranty Analyst position:

  • Educated to degree level or equivalent in a business/finance field desirable
  • Excellent communication skills
  • Experience working independently as this is a sole role
  • Ability to summarise and communicate results from large amounts of data both visually and in words
  • Previous experience in an Analyst or Warranty Administrator role.
  • Ability to analyse and compile necessary data, then present recommendations to management
  • Proficient in Microsoft based applications and IT literate
  • Ability to work well under time pressure
  • Experience with Oracle E-Business Suite is desirable


Great Benefits to working for this company include:

  • A nine-day working fortnight (every other Friday off work)
  • 30 days holiday inclusive of bank holidays
  • Company pension scheme (up to 6% employer contribution)
  • Life assurance scheme
  • Company sick pay scheme
  • On-site golf course and football pitch
  • Employee Assistance Programme
  • Long service awards
  • Perks at work (discounted cinema tickets etc.)


If you feel like you meet the above criteria & would like to be considered for this Warranty Analyst position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat. #officejobs

Date: 19th September 2024

Job ref: KH32739_1726749154