Payslip Login & Helpful Links

• Let us know as early as you can – we ask for at least 2 hours’ notice before your shift starts, but the more notice, the better.
• Call your consultant at the office. If it’s outside of our working hours, leave a voicemail or text with your full name, the site you were due to work at, and a reason for your absence. Call the office on 01376 502999 between 08:00 - 17:00
• Keep us updated each day you are off, unless you have been signed off by your GP.
• If you are off for more than 7 calendar days, you will need to provide a fit note (also known as a Statement of Fitness for Work) from your doctor
• Once you are feeling better, let us know you are ready to return and when you are available for shifts.

You will be paid weekly on a Friday, one week in arrears. This means that each Friday, you receive payment for the hours you worked in the previous week (Monday–Sunday) Please note: • Ensure we have your correct bank details to prevent delays • Payments are made via bank transfer—we do not offer cash or cheque payments. • If a payment date falls on a bank holiday, your wages will be processed on the previous working day.

Please login to the payslip portal here to find your payslip and P60's

By law, we must deduct the following from your wages: • Income Tax – This is based on your tax code and total earnings. • National Insurance (NI) – A contribution towards state benefits such as pensions and healthcare. • Pension Contributions – If you qualify for automatic enrolment, a percentage of your earnings will go into a workplace pension scheme. See more • Court-Ordered Deductions (if applicable) – These include Attachment of Earnings Orders (AEOs), which are legally required deductions for debts such as unpaid fines or child maintenance.

Under workplace pension laws, if you:

• Are aged 22 or over

• Earn at least £10,000 per year

• Work in the UK

You will be automatically enrolled into a pension scheme. Contributions are taken from your wages, and your employer also contributes. If you don’t want to be part of the scheme, you can opt out, please visit the pension page in your handbook for more information.

Yes, you should first check and get approval from the company you’re currently working at. Once your holiday has been agreed with them, let your consultant know and then complete the holiday form. The completed form should be emailed to: [email protected]

If you work full-time for a full year, you are entitled to 28 days of holiday, including bank holidays. If you work part-time or for less than a full year, your entitlement will be calculated on a pro-rata basis based on the hours you have worked.

The holiday year runs from 1st of October to the 30th September each year, which means you must make sure that all holiday accrued is used before the end of September. Add a reminder to your calendar for September to ensure all holiday is taken before October 1st.

To check how much holiday you have currently accrued please email holiday@ prime-appointments.co.uk and we’ll confirm your current holiday balance within 3 working days.

Holiday pay is built up as you work. For every hour worked, you accrue 12.07% in holiday time (roughly 7 minutes per hour).

Holiday pay is calculated using an average of your hours worked and pay rate over the last 52 weeks (or however many weeks you have worked if less than 52). Example: • If you work 40 hours per week consistently, your holiday pay would be based on an 8-hour day. • If your hours vary (e.g., 30 hours one week, 40 the next, 16 the next), your holiday pay would be calculated based on your average weekly hours. In this scenario the average would be 5.7 hours holiday pay per day to be paid.

If you have an urgent holiday request, please contact us directly at [email protected], and make sure to mark the email as urgent. We will do our best to accommodate you. This does not apply to same-day absences—if you are booked to work but cannot attend, please call your branch directly to inform your recruitment consultant as soon as possible.